Understanding Booking Policies

You understand that when you book through the Site, any cancellation or change policy outlined to you, including in the confirmation email to you, is enforceable and binding.

Travel Agent does not change or modify existing nights to reservations. You can cancel your reservation either online at our Site or by calling our customer service number. You may add additional services to an existing reservation provided the services desired are still available, and under the terms that are available at the time of the modification.

Modifying Existing Reservations

You may be charged change and/or cancellation fees, depending on the nature of the request. Each reservation is subject to the hotel providers’ change and cancellation policy, which varies by provider.

Time Window for Cancellations

In the case of hotels and room reservations, the typical provider usually requires notice of cancellation at least 24 to 72 hours prior to your arrival date.

No Refunds for No-Shows or Early Check-Outs

You may cancel your prepaid hotel reservation(s), but you will be charged the change or cancellation fee(s) as stated on your confirmation email or as indicated in the policy for the hotel. If you do not change or cancel your reservation before the period applicable to the hotel you reserved, you will be subject to a charge as outlined in the hotel’s policy, which may be equal to applicable nightly rates, tax recovery charges, and service fees. NOTE: Some hotels charge for the entire stay. There are no refunds for no-shows or early check-outs.

Communicating Arrival Changes

If you intend to arrive at your hotel after the first night of your reservation, you MUST contact us prior to the commencement of the applicable cancellation policy to prevent cancellation of your reservation and avoid applicable fees from the hotel provider. You agree to pay any change or cancellation fees that you incur. You also agree to abide by the terms imposed with respect to your prepaid travel reservations. As noted above, Service Fees are nonrefundable, even if you change or cancel a booking.

Travel Agent’s Rights

Travel Agent is entitled to act on instructions received using your email address and itinerary number or credit card. No reservation made by Travel Agent, of any type, may be assigned or transferred to any third party except as expressly permitted by Travel Agent in writing.

Cancellations Due to Site Maintenance

We reserve the right to cancel any and all bookings or other transactions you have made using the Site after you have been prohibited from using the Services. Travel Agent may also interrupt your access to the Site, without liability to you or any other user, for the performance of maintenance on the Site, or to correct issues on the Site.

No Refunds for Delays or Overbookings

Travel Agent will make no refund in the event of, and has no responsibility for expenses caused by, any delay, cancellation, overbooking, strike, force majeure, pandemic, government action, or other causes beyond its direct control.

In the event that a hotel provider is unable to honor your reservation, Travel Agent will not be liable for any cost or loss incurred due to rebooking.

If you have any doubts or clarification needed please contact us before reservation on following Channels:

• Email: bungalowmedusa@gmail.com
• By visiting this link: https://medusabungalow.com/contact
• Phone: +94 77 770 5398